DHL Express ServicePoint

Whether sending or picking up a shipment, you should bring a valid government-issued photo ID. Also, if you are sending a shipment of value (non-documents) you'll need to bring proof of its value, as well as any other documents mentioned here.

Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.

Yes, DHL does ship between the 50 U.S. states, and you can send or pick up a shipment from any one of our DHL Express ServicePoints. However, DHL U.S. Express Domestic Services are not available at DHL Service Point partner locations.

Yes, DHL has the right to open and inspect shipments, as per the Terms of Carriage. This can be done without notice under Customs and other regulatory guidance to promote safety and security.

Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country. For more information, here.
While in some instances you may ship many types of electronics (cell phones, etc.) that contain lithium batteries, there are restrictions.
To learn more, please visit a DHL Express ServicePoint to get complete information, or click here.

DHL Express is known for having the fastest transit times in the industry – but this is dependent on the destination country and its local Customs processes. DHL Express U.S. does have a Money Back Guarantee based on the service selected. For more on our guarantee, click here.

The cost of a shipment can be affected by the amount of space it occupies on an aircraft – its volumetric (or dimensional) weight – rather than its actual weight. The volumetric divisor is 139 for in./lb. (5,000 for cm./kg.) and applies to DHL Express Same Day, Time Definite and Day Definite services.

Yes, you may use your own packaging to pre-pack your shipment, but please be sure to leave it unsealed for inspection.